Q2: How to use the Incense burner with incense sticks? What are the precautions for use?
A: For the best experience and safety, please follow the recommendations below:
Matching Principles: Our Incense burners are designed to be universal and suitable for standard-sized incense sticks. It is recommended to insert the incense stick into the dedicated holder on the burner, ensuring that the incense ash falls into the burner tray for easy cleaning.
Safety Precautions:
- Always use it on a fire-resistant surface (such as a ceramic stand or metal tray), and keep it away from children, pets and flammable materials.
- Make sure the burner has completely cooled down before moving or cleaning it.
- Maintain proper indoor ventilation during use.
Q3: How to ensure the safety of vases/candle holders/glass products during transportation? What if they are damaged?
A: We have a comprehensive solution for this:
Professional Packaging: Each fragile item is packaged with a custom-fit foam mold, a thickened bubble bag and a multi-layer reinforced outer carton, which minimizes transportation risks to the greatest extent.
Damage Guarantee: If you unfortunately receive a damaged product, please take photos of the product and its outer packaging within 48 hours after signing for the delivery, and send them to our after-sales email address at Felix@56healing.com or submit them via the contact page. We will promptly arrange for a replacement or a refund for you, and you do not need to return the damaged item.
Q4: Do you offer product returns and exchanges? What is the process?
A: We provide conditional return and exchange services to protect your legitimate rights and interests:
Return & Exchange Conditions: Products must be returned within 30 days of receipt, kept in an unused, undamaged condition with intact packaging (i.e., not affecting secondary sales).
Returns & Exchanges for Non-Quality Issues: The customer shall bear the shipping costs, and we will refund the product price.
Returns & Exchanges for Quality Issues: After verification, we will cover all relevant shipping costs.
Process: Please first submit an application via the Contact Us page or our after-sales email, attaching your order number and a description/photos of the issue. Our customer service team will guide you through the entire process.
Q5: I want to make a bulk purchase for my hotel, homestay or store. Are there any discounts available?
A: Absolutely! We attach great importance to B2B wholesale and customized cooperation.
Exclusive Discounts: Tiered discounts are available for bulk purchases, which depend on the order quantity and product mix.
Customization Services: We can provide branding services such as logo engraving and customized packaging for large orders.
Efficient Communication: To save your time, please send an email directly to Felix@56healing.com, indicating your company information, product requirements and approximate quantity. Our business specialists will provide you with a quotation and cooperation plan within 1 working day.